Effective Date: 02/25/2024

Thank you for surfing our website. In compliance with applicable laws, including the Federal Act on Data Protection (FADP) and General Data Protection Regulation (GDPR), this Privacy Policy describes the data we collect in connection with your use of this website and how we process it, including sharing, use, transfer, retention, and security.

This Privacy Policy applies to the data collected about you when you access our website, use our contact form, or message us directly via our email address.

By accessing our website, you agree to this Privacy Policy.

Your Data Controller and DPO

The entity responsible for processing your data when you use this website is Tresch + Kieliger GmbH (“TKE”). You can find more information about us in the Imprint section of this website.

For any general requests and inquiries, please use the company information below:

Tresch + Kieliger GmbH

Registered address: Neue Jonastrasse 93, 8640 Rapperswil, Switzerland
UID: CHE-112.965.726
Contact email: info@tke.ch.

For any inquiries, requests, complaints, and concerns regarding your privacy and the processing of your data, you can contact our Data Protection Officer (DPO) using the contact information below:

DPO Name: Rudolf Tresch
Email: privacy@tke.ch.

Our Data Collection Practices

Personal Data

We collect personal data when you willingly provide it to us. This includes when you fill out the Contact form on our website or directly mail it to us through our email addresses. The data we collect in this case may include your name, email address, company information, data in your attachments, and any data you provide in connection with our services.

We do not use your data for anything other than to respond to your request, take steps to provide our services, identify you, and comply with applicable laws.

You are not obligated to provide us with any data on our website or email address. However, you are aware that without the requested data, we may be unable to perform our services to you.

Technical data

When visitors access and use our website, we may automatically collect server log files (anonymized technical data), such as the number of device browser types (and OS), the countries, sources of visits, and pages accessed. This data is not associated with any individual in our system. It is only collected to understand how visitors use our website and the content they are interested in. We may, however, use third-party services like Novatrend that allow us to collect device IP Addresses without anonymity. However, the collected IP Address is stored in Switzerland and encrypted on the Novatrend servers only as log files and deleted automatically after 6 months.

Third-Party Tools and APIs

In other to minimize our setting of cookies, collection of technical data, and obtaining of consent, we utilize GPDR-compliant third-party tools. We use Plausible for data visualization and anonymous analytics gathering concerning our website visitors. This tool, unlike other analytics tools, does not collect personal data or use cookies to track users. You can learn how Plausible provides its services without collecting technical data here.

Likewise, we use Friendly Captcha to prevent spam, bots, and abuse on our website. They also do not collect personal data or identifiers but may collect your device User Agent, timestamp, etc. (non-personal data) to perform their services. You can learn more about the data Friendly Captcha collects and how they use it in their End User Privacy Policy.

Our Legal Grounds

We collect the data you send through our Contact form on the following legal grounds:

  • Consent: We rely on your consent when we collect personal data through our Contact form. By ticking the consent box, you consent to our use of your data.
  • Contract Performance: We collect some of your data because we need it to fulfill a contract with you, including responding to your requests and inquiries and using it to provide our services.
  • Legitimate Interest: We may process your data without your consent if it serves our legitimate interest, including, for example, where we set essential cookies or gather usage data to secure our website, prevent spam and abuse, understand our website, and identify parts that need growth.
  • Legal Obligation: We also collect your data as a legal obligation, including for record purposes.

Cookies and Similar Technologies

“Cookies” are tiny bits of data stored on a browser to perform certain functions like website security, analytics gathering, and website management. The function of a cookie depends on the type of cookie.

In our case, we only set essential (also called necessary and functional) cookies on our website, and this is to enable our users to use the website, including navigating around seamlessly. These cookies are also used to secure our website, identify and manage log sessions, and recognize user preferences and settings. Some of these cookies may exist on your browser for an active browsing session, while some may stay much longer – depending on their set life span.

The Disclosure of Your Data

We only collect your data to attend to your request and provide you with our services. We do not share it with third parties for any other purposes. However, we may share your data within the TKE entities, including with authorized staff, branches, and other internal personnel on a need-to-know basis.

We may also disclose your data to law enforcement agencies in response to legal summonses and in connection to rights protection.

We may disclose your data to third-party entities in the event of a merger, acquisition, consolidation, or sale of assets between us and such entities. In this case, you will be duly notified beforehand to enable you to exercise any of your data protection rights.

Data Protection and Safety

We care about your privacy. We collect only the data we need to attend to your request, provide our services, and improve our website. When we collect personal data, we employ both technical and standard security measures, including using HTTPS protocol to allow the safe transfer of data from your browser to our website and engaging trusted third-party service providers who practice adequate data protection and ensuring they only use your data for its intended purpose.

However, while we strive to secure your data, bear in mind that it may not always be enough to address all threats.

The International Transfer of Data

TKE operates primarily in Switzerland. If you use our website or submit data to us from the European Union (EU), European Economic Area (EEA), or the United Kingdom (UK), be aware that you are transferring it to us in Switzerland. However, Switzerland has an “adequacy” status from the European Commission (EC) for such transfers. Besides, we use third parties that operate in GDPR locations and do not transfer your data outside of Switzerland and the EU, EEA, and UK.

The Retention of Your Data

We do not store your data when you contact us via our website. They go directly to our email inbox. We keep such data in our email inbox until you request that we delete it, which we will comply in accordance with the law. This is to keep records of conversations and attend to you seamlessly on future requests.

Any technical data we collect, including IP Address, is automatically deleted after 6 months it is collected.

Your Data Protection Rights

You have the following rights concerning your data:

  • Right to information and access: You have the right to be informed if we are processing your data, the purpose for processing it, and who has access to it. This Privacy Policy provides you with the data we process, why we process it, and who has access to the data processed.
  • Right to rectification: You can request that we correct any inaccurate information about you by reaching out to us via our Contact form or directly to our DPO using the information above.
  • Right to erasure / right to be forgotten: You can reach out to us via our contact information to request the deletion of the data you submit to us. Please be aware that the deletion of your data may not be granted if we have an ongoing dispute or if applicable law requires it.
  • Right to report: If you believe that we are not processing your data as described under this Privacy Policy or applicable laws, you may be able to report us to any data protection or privacy authority applicable to your jurisdiction.

Children Data Protection

We do not knowingly solicit individuals under 18 years of age to provide us with personal data. By contacting us and submitting personal data, you represent that you are at least 18 years of age.

Third-Party Policies

Some parts of our website may contain links to third-party websites and services that are not owned or controlled by TKE. The privacy practices of these third-party websites and services are not governed by our Privacy Policy. When you connect to a third-party website and provide them with information, their privacy policies will govern. Please ensure you read them. We are not responsible for any loss of information related to your use of a third-party website and service.

Changes to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable privacy laws. We advise that you frequently review this Privacy Policy to be informed of significant changes to our practices. The updated Privacy Policy will be effective upon posting it.